Careers at Provide Carecall247

We don't just provide a service, we make a difference every single day. Join the team behind our 24/7 monitoring and response service.

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  • 24/7 Monitoring centre at the heart of what we do
  • £4.5m+ Donated to community causes so far
  • 99.6% Of colleagues share employee ownership

Work that matters

Make a difference every single day

At Provide Carecall247, our mission is to help people feel safer, more supported, and more independent at home or on the go. Whether you're supporting service users through urgent response, working behind the scenes in our 24/7 monitoring centre, or delivering frontline tech-enabled care, your work matters.

We're part of Provide Community, an employee-owned social enterprise and Community Interest Company (CIC), meaning every member of staff has a stake in what we do and where our profits go.

Why work with us

Six reasons to join the team

  • Meaningful work

    You'll be supporting people at the moments they need help the most.

  • NHS-trusted

    Be part of an NHS-trusted organisation.

  • Varied roles

    Responder, monitoring team, engineers, admin and more.

  • Room to grow

    Opportunities to develop within the wider Provide Community Group.

  • Employee-owned

    An employee-owned model where profits go back into the community.

  • Wellbeing and training

    Wellbeing support and training are included from day one.

Roles

Roles we typically hire

  • Urgent Responders

    Essex-based. First on the scene when a family member presses their alarm.

  • Monitoring Centre Operators

    Remote and office-based. The calm, friendly voice at the end of the line, day and night.

  • Installation Engineers

    Alarm and key safe installation in people's homes.

  • Support Services and Admin

    Keeping the service running smoothly behind the scenes.

  • Team Leaders and Supervisors

    Leading and developing our frontline and monitoring teams.

A Provide Carecall247 monitoring centre operator wearing a headset, focused at her workstation.

Employee ownership

Being part of Provide Community

Provide Community is an employee-owned social enterprise. For just £1 you can join 99.6% of our colleagues who share employee ownership. You'll have the opportunity to vote on business decisions, have a voice at Board level and nominate causes you care about for donations and match funding. You can read more about how we transform lives in the communities we serve in our Social Impact Report.

Provide Carecall247 is part of the multi-award-winning Provide Group. Find out more about life as a colleague in our Annual Report.

Life at Carecall247

What our colleagues say

Real stories from the people who answer the call, day and night.

Emma

Team Lead

The flexibility and team support here is amazing. I joined as a responder, and now I help train new staff. There's room to grow

How to apply

Ready to join us?

We advertise current vacancies via the Provide Community recruitment portal. Browse open roles, or register your interest in working with Provide Carecall247 using the form below.

View our vacancies (opens in a new tab)

Register your interest

Tell us a little about yourself and we'll be in touch.

All common document types accepted. Maximum file size 3.5MB.

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What happens next?

  1. We read every registration

    Your details go straight to our recruitment team.

  2. We'll be in touch

    If a suitable role comes up, we'll contact you to talk it through.

  3. Meet the team

    Interviews are friendly and informal. We want to get to know you.

Not sure where to start? We're here to help

Everyone's needs are different. If you're unsure which products are right for you or a loved one, our friendly team can help you build the right care package.

Get in touch

View our services

Explore our full range of personal alarms, monitoring packages, and emergency response options. Designed to keep you safe, independent, and in control.

View services

Enter the postcode of the person who needs support

Prefer to talk it through? Call us on 0300 303 2682, we'll help you choose.