Simple from the start
Feeling safe at home, in four simple steps
We've made getting started as simple and reassuring as possible, with no jargon and no pressure. In four easy steps you'll choose the plan that suits you, build it around your needs, get set up at home, and start being looked after by our friendly 24/7 team. Scroll down and we'll walk you through each step, or view our plans to see what's available.
View our plansPrefer to talk? Call 0300 303 2682, we're happy to advise.
Choose your plan
Pick the level of support that suits you or your family:
- Monitoring Only available across England, connecting you to our 24/7 team.
- Monitoring and Response adds trained responders to the home (Essex, South Suffolk and Hackney).
Prefer to talk? Call 0300 303 2682, we're happy to advise.
Build your plan
Once you have chosen a plan, we help you build the right alarm or GPS package, and you can add optional extras from our shop.
- Smoke and carbon monoxide detectors
- Bed and chair sensors
- Key safes for responder or family access
Pay securely by card at checkout. You pay your first month today, and it renews monthly until you cancel.
Shop now
Get set up
Your equipment arrives ready to use. You can choose:
- Self-install plug in and go, with clear instructions in the post.
- Engineer install professional fitting, arranged online or by phone.
Stay protected
Once installed, your alarm connects to our 24/7 team. In an emergency:
- We speak to you directly through the alarm.
- We alert a nominated contact or emergency services if needed.
- With the response plan, a trained responder comes to your home, often within 45 minutes (Essex, South Suffolk and Hackney).
Am I exempt from VAT?
Some customers may be eligible for VAT relief when buying Carecall247 services.
What is VAT exemption?
If you're chronically sick or disabled, you may not have to pay VAT on certain products and services bought for your personal use. It's a UK government scheme rather than a Carecall247 discount, and it applies to eligible items at the point of purchase.
Who can qualify?
You may qualify if you have a long-term illness, or a physical or mental disability that affects your everyday life. You don't need to be registered disabled and you don't need a doctor's note, you simply confirm your eligibility with a short declaration when you order.
How to claim with Carecall247
Choose the products you need, then complete the short VAT relief declaration during checkout or over the phone. We'll apply the relief to any eligible items for you. If you're not sure whether you qualify, call us and we'll talk it through.
Not sure where to start? We're here to help
Everyone's needs are different. If you're unsure which products are right for you or a loved one, our friendly team can help you build the right care package.
Get in touchView our services
Explore our full range of personal alarms, monitoring packages, and emergency response options. Designed to keep you safe, independent, and in control.
View services